important to have a defined set of behaviors as a guide so that it can be addressed,” she says. The internship also helped refine her career goals. “I enjoyed working within a company as an internal consultant, where you can continue relationships and see results. In addition, I realized that I am very interested in traditional organizational development.” Now a business transformation specialist at Kronos, Menard uses her William James education every day to build the organizational development function at her company. For example, she refers to a book from her consulting skills class as her “Bible” in this field. She explains, “Even as an internal consultant, it’s about defining how to manage the relationship with an individual or team, how to define the work, the desired outcomes, and framing the relationship in terms of roles. I look at that book and my notes for that class all the time for tips on managing different types of clients.” She adds, “There is no way I would be successful in this area without my degree. This program gave me a big toolbox so that I am armed to go into the job to manage different scenarios. It trained me to be a practitioner and set me up for my dream career.” This program gave me a big toolbox so that I am armed to go into the job to manage different scenarios. It trained me to be a practitioner and set me up for my dream career.” Sarah Menard, MAOP ’14 WILLIAM JAMES COLLEGE 21